Terms and Conditions


(1) The following general commercial terms are valid for all deliveries between us and a consumer in its version valid at the time of the order.

Consumer is every natural person who closes a legal deal for purposes which can be neither attributed to its commercial nor its independent professional activity (§13 Civil Code).


(1) The following regulations concerning a contractual agreeement are valid for orders at the online shop http://www.utransto.com

(2) In case of a contractual agreement, it will be with the following party:

utransto GmbH
Frane Brajkovic, Dominik Stauffer
Zeppelinstr. 15
85748 Garching at Munich | Germany
Registration number 211999

Register court of Munich.

(3) The presentation of the goods in our Internet shop show no juridically binding contract offer on our part, but are only one non-binding requests to the consumer to order goods. With the order of the desired product the consumer delivers an offer obliging for Him on end of a bill of sale.

(4) With entrance of an order in our Internet shop are valid the following regulations:

The consumer delivers a binding contract offer, while he goes through the order procedure intended in our Internet shop successfully.

The order occurs in the following steps:

  • Choice of the receiver's country
  • Input of the phone number to be charged
  • Confirmation or choice of the net operator
  • Choice of the amount to be charged
  • Activity of the order details about a click on the badge "step 2"
  • Registration in the Internet shop after registration and input of the Anmelderangaben (e-mail address and password).
  • Repeated check or correction of the respective given data.
  • Obliging sending of the order by clicking the badge „Now mobile phone charge“

The consumer can reach before obliging sending of the order by operating in the Internet browser used by him contained "Zurück" key after control of his information again to the Internet site on which the information of the customer is grasped and corrects input error or breaks off by closing the Internet browser the order process.

We confirm the entrance of the order immediately by automatically generated e-mail (acknowledgement of receipt) or the direct implementation of the order. The dispatch of the acknowledgement of receipt only, still shows no acceptance of the offer. She serves merely the information of the customer that the order has come. The acceptance of the offer occurs in writing, in text form or by sending of the ordered product / implementation of the loading within one week. After futile expiry of the term the offer is valid as rejected.

utransto can reject the acceptance of the order if an objective reason is given, provides, e.g., the customer wrong information or the reasonable suspicion insists that the customer intends to use the achievements abusive.

(5) Storage of the contract text with orders about our Internet shop

We store the contract text and send the order data by e-mail to you.
You are able to do the Terms and Conditions any time under http://www.utransto.com/en/terms-and-conditions and conditions see.

You can see their past orders in ours customer area under:


(1) The quoted prices contain the legal sales tax and other prize components.

(2) So far with the choice of the respective product nothing is given the contrary, the consumer has the possibility of the payment by:
Wire transfer, PayPal, credit card (visas, Mastercard, American express train, JCB) Giropay, ideally, EP, immediate transfer, Instant bank, Przelewy24, eKonto.

(3) If the consumer has chosen the payment by wire transfer, he undertakes to pay the purchase price immediately after contract end.

(4) Transaction costs incurred for payments from abroad are borne by the buyer.


(1) Provided that we have not given this in the product description clearly differently, all loadings offered by us are possible immediately. The delivery occurs here latest within 2 working days. Besides, the term starts to run for the delivery in case of the payment by precash on the day according to the payment order to the bank commissioned with the transfer and with all other payment kinds on the day after contract end. If the eking out falls on Saturday, Sunday or public holiday at the place of delivery, there ends the term in the next working day.

(2) The danger of the accidental setting and the accidental deterioration of the sold thing also goes over by the sending purchase only in the handing over of the thing to the buyer on this.

(3) Charges take place immediately after receipt of payment and if there are no delivery problems in the destination network of the network operator. For promotional credits, this means that they will only be granted if the recharge takes place within the promotional period. Prerequisite is the confirmed payment. If the payment is made too early or too late, ie before the start of the campaign or after the end of the campaign, the regular nominal values ​​will be charged without bonus.

(4) A mediation contract is concluded between the customer and utransto GmbH. The customer commissions utransto GmbH to request a top-up from the respective mobile network operator and to credit it to the arrival phone number. The contractual partner for the top-up is the respective mobile network operator. A commission is charged for our brokerage activities.


We reserve ourselves the property in the product up to the entire payment of the purchase price.

§6 Vouchers and validity

(1) The following terms apply to all utransto vouchers.

The vouchers include, in particular, new customer vouchers for registration, vouchers as a result of the conversion of utransto bonus points and untransto individually assigned vouchers.

(2) Vouchers are only valid for the period specified at the time of issue. An extension is not possible.

(3) Up to 10 vouchers are freely transferable monthly.

(4) Only one voucher can be credited per order.

(5) Vouchers can be tied to a minimum order value. For administrative reasons, it is not possible to refund or credits any remaining balance that arises if the value of the purchase is below the voucher value.

(6) If the price of the order exceeds the voucher of a voucher, the difference over the offered payment methods is to be compensated.

(7) Vouchers are neither paid in cash nor interest.

(8) Lost, externally purchased and stolen vouchers will also be refunded.

(9) utransto reserves the right to refer to alternative payment methods in accordance with paragraph §6.1, refuse delivery and / or block customer accounts should there be a reasonable suspicion of misuse in connection with the use of vouchers.

(10) Vouchers are considered valid by the entry after clicking on "Redeem" regardless of the order.


(1) Every customer is entitled to maintain only one customer account at the same time. utransto reserves itself the right to extinguish multiple registrations and to exclude customers which offend against these regulations, from the future use of the on-line shop.

This is responsible for the legality of sides of the customer of given data alone. Every disturbance of the web pages, manipulations and the not foreseen, illegal use of the on-line shop, to the disadvantage of the other users, our contracting partners or the utransto Ltd causes the deletion of the customer account, blockage of e-mail address as well as the phone number and juridical consequences.

(2) By using the online top-up procedure to top up credit to prepaid mobile phone accounts, you instruct VÖB-Service GmbH, Godesberger Allee 88, 53175 Bonn, to pay the top-up amount and at the same time instruct VÖB-Service GmbH to pay the top up amount to the Mobile operator.


Cancellation right for consumers

A cancellation right is entitled to consumers after the following possible specification and consumer is every natural person who closes a legal deal for purposes which can be added predominantly neither her commercial ones nor her independent professional activity:

Cancellation instruction / cancellation right

As a consumer you have the possibility to revoke without giving reasons the decrease of our services and products, until the services and / or products were made available. The services and / or products are made available if the receiver can dispose of the sent credit on his mobile phone, or the consumer about the successful loading was informed.

To use your cancellation right, have to do us:

utransto GmbH
Frane Brajkovic, Dominik Stauffer
Heidemannstr. 25 - 27 Rgb.
D-80939 München
E-Mail [email protected]

by means of an unequivocal explanation (e.g., a letter sent by post, fax or e-mail) inform about your decision to revoke this contract. They can use for it the enclosed pattern-cancellation form which is not prescribed, nevertheless.

For the protection of the cancellation term it is sufficient that you send the communication about the exercise of the cancellation right before the cancellation term.

Cancellation results

If you this contract revoked we use for the repayment the same currency which you have used with the original transaction, unless, something else was agreed with you expressly; in no case remunerations are calculated to you because of this repayment.

In case of an effective cancellation the achievements received on both sides zurückzugewähren and if necessary pulled uses (e.g., interest) are to be published. This can lead to the fact that anyhow you must fulfil the contractual bills of debt for the period up to the cancellation. Are able to do to us the received achievement all or part not or only in made worse state zurückgewähren, you must pay to us in this respect if necessary value compensation. Obligations to the allowance of payments must be fulfilled within 30 days. The term begins for you with sending your cancellation explanation or the thing, for us with their receipt. As a precaution, we expressly reserve ourselves a retention right, until the already sent credit or their equivalent was refunded.

End of the cancellation instruction


The legal guarantee regulations are valid it.


On the contractual relations between the supplier and the customer the right of the Federal Republic of Germany finds use. The compelling consumer protection regulations of the country in which the customer has his usual stay are excluded from this legal choice. The use of the UN-purchase right is excluded. The language of contract is only German.


Our customer service for questions, complaints and is available workdays from 9:00 o clock to 17:00 o clock (MEZ):

Phone: +49 (0)89 / 381 53 621
E-Mail: [email protected]